Improve client service delivery and immigration, refugees and citizenship application processing times.

What success looks like

Enhanced client service and timely processing of immigration, refugee and citizenship applications.

Government's narrative on progress

The government has implemented several initiatives to reduce processing times in several programs and a client service strategy to enhance the client experience. In addition, Budget 2019 proposes an additional investment of $42.9 million over two years to increase the number of IRCC call centre agents so that enquiries from visitors, new Canadians, and others can be responded to more quickly, with a focus on the business lines with the longest delays. Budget 2019 also proposes to invest $78.6 million over two years to ensure that resources are in place to process the high global demand for Canadian visitor visas, work and study permits.

Note: this is the government's own description, not an independent assessment.