Undertake a review of Canada Post to make sure it provides high-quality service at a reasonable price.

What success looks like

Canadians receive the services they expect from Canada Post at a reasonable price. In addition, Canada Post is able to effectively adapt to changes in technology and consumer preferences.

Government's narrative on progress

The Canada Post Review has produced two public reports from an Independent Task Force and the House of Commons Standing Committee on Government Operations and Estimates. On January 24, 2018, the government completed the Review and announced a service-focused vision for renewal, providing guidance for renewal to the Board of Directors. This vision and guidance included concrete measures to make delivery more accessible, and to stop converting door-to-door service into community mailboxes. A new Chair of Canada Post's Board of Directors was appointed in December 2017, who received a letter of expectations from the Minister of Public Services and Procurement and Accessibility in January 2018. Subsequently, the government has announced eight appointments to the Board and on March 1st, 2019, the government appointed a new President and CEO of Canada Post. Canada Post has been reclassified under the *Financial Administration Act* with the strengthened expectation that it will reinvest all of its profits in service and innovation and steps are underway to address drivers of rural-urban pricing differences.

Note: this is the government's own description, not an independent assessment.