Improve the delivery of information technology within the government, including the renewal of Shared Services Canada.

What success looks like

An agile, reliable and secure information technology platform to support the delivery of digital services to Canadians.

Government's narrative on progress

Shared Services Canada (SSC) has benefitted from many sources of advice to improve the delivery of information technology within the government and renew itself. For example, in 2016 and 2017, SSC completed broad-based consultations with industry, Canadians and federal departments on the best approaches for managing the Government of Canada's information technology assets and services. The Treasury Board of Canada Secretariat also released the independent review of SSC commissioned from Gartner Canada Co., which included numerous recommendations for improvements, but which also confirmed that a shared services model for information technology is the right one for the Government of Canada. To improve the management and provision of the IT infrastructure and services within government, Budget 2018 provided SSC with $2.2 billion in funding over six years, with $349.8 million ongoing, starting in 2018-2019. The Budget 2018 funding signals the start of a “reset” in how SSC is positioned to enable the Government of Canada’s Digital Vision, and will be used to build a modern, reliable and secure digital platform. This work includes building the capacity required to enable government priorities through SSC’s shared services while continuing to improve service delivery for customer departments.

Note: this is the government's own description, not an independent assessment.