Develop a strategy that aims to create a single online window for all government services.

What success looks like

Government of Canada services and programs are simpler and Canadians can access them more easily.

Government's narrative on progress

In 2016-17, the Government of Canada finalized the Service Strategy. This Strategy includes a commitment to create a single online window for all government services as well as targeted investments to modernize online services for Canadians, including: simplified online tax filing options; expanding the online management of border taxes and duties; new online tools to manage student loans; new online services available to veterans through their MY VAC Account; and a faster, more streamlined process for businesses to submit records and employment information. The government also established the Canadian Digital Service (CDS) to make it faster, simpler and easier for Canadians to access benefits and services online. Since 2017-18, the government has been working towards an “omni-channel” approach to service delivery, going beyond a single window to offer GC services to Canadians anywhere, anytime and on any device. To date, significant progress has been made on the foundational elements of this approach, which are highlighted in the 2018-2022 Digital Operations Strategic Plan. For example, with the support of provincial, territorial, municipal and private sectors partners, a pilot where a digital identity from another jurisdiction will be used to verify identity and grant access to federal services is being launched and could serve as a model for citizen services moving forward. Additionally, in order to make it easy for government departments to share their data with each other and the outside world in a modern, secure, and unified way, the federal government is developing a Canadian Digital Exchange Platform (CDXP) that will form the foundation for real-time information sharing.

Note: this is the government's own description, not an independent assessment.