Ensure that the Canada Revenue Agency delivers correspondence and other communications that are straightforward and easy to read.

What success looks like

Correspondence is simplified so that Canadians can better understand information they receive from the Canada Revenue Agency (CRA), leading to increased client satisfaction and fewer inquiries for routine information.

Government's narrative on progress

The government simplified the correspondence the Canada Revenue Agency (CRA) sends Canadians, making it easier to read and understand, by streamlining and simplifying the look of notices, statements and letters. Examples include the Notice of Assessment, Benefits Notices, and GST/HST credit notices. The External Administrative Correspondence project began in 2015 and as of February 2019, 97 per cent of the correspondence the CRA sends to Canadians complies with the new easy-to-read format.

Note: this is the government's own description, not an independent assessment.