Ensure that the Canada Revenue Agency supports more Canadians who wish to file taxes using no paper forms.

What success looks like

More Canadians file their taxes online; and filing online is simple, easy and convenient for all CRA administered programs.

Government's narrative on progress

For the 2018 tax filing season, 87.6 per cent of income tax returns were filed online, an increase of nearly 750,000 over the previous tax year. Since the start of the 2018 tax filing season: • Auto-fill My Return was used nearly 10 million times, • Express Notice of Assessment was used over 415,000 times, • File My Return was used over 47,000 times, and • ReFILE was used over 123,000 times. • The secure online portals were logged into over 63 million times in 2017-2018. The Canada Revenue Agency (CRA) has introduced other initiatives to encourage digital filing, such as: • Corporation Income Tax Return T2 Auto-fill service, which has seen 228,404 logins between its introduction in October 2017 until February 2019. With the T2 Attach-a-doc service, corporations can also attach certain supporting documentation digitally to their return, with 23,340 documents having been attached during this time period. • In May 2018, a new service was introduced to My Business Account that allows business owners and authorized representatives to create their own filing and balance confirmation letters online. Since implementation of this new service, 53,488 automated requests for this letter have been processed. In September 2018, the Minister of National Revenue announced a joint digital services plan between the CRA and Tax-Filer Empowerment Canada to produce and promote innovative, secure, and convenient electronic tax filing services.

Note: this is the government's own description, not an independent assessment.