Implement the Auditor General's recommendations on enhancing mental health service delivery to Veterans.

What success looks like

Veterans have increased awareness of available mental health services so that they know when they can expect care and get it quickly; there is improved performance management in the delivery of mental health services; and all recommendations of the Auditor General's 2014 report have been implemented.

Government's narrative on progress

With the opening of a satellite Operational Stress Injury Clinic in Montreal in January 2018, the government has fully implemented the recommendations from the Auditor General’s 2014 report on mental health services for Veterans. In addition, the government opened a new information system to better track operational stress injuries and mental health needs among Veterans. This system addresses the quality and impact of service, helps identify those at risk, and provides recommendations for Veterans and their mental health service providers. These and other changes are reinforced by a new performance management framework to improve the quality and effectiveness of mental health services and outreach activities delivered to Veterans. Veterans Affairs Canada is continuously raising awareness about mental health services within the Veteran community to ensure those requiring assistance can access it.

Note: this is the government's own description, not an independent assessment.