Deliver a higher standard of service and care, and ensure that a "one veteran, one standard" approach is upheld.

What success looks like

Veterans and their families have seamless support as they transition out of the military, with simplified application processes, improved client services and reduced wait times to receive benefits.

Government's narrative on progress

The government has invested $42.8 million to increase service delivery capacity and reduce the backlog in key programs at Veterans Affairs Canada. The government is lowering its case-management ratios so that Veterans who require more in-depth, one-on-one support can access services in a timely manner. The government recently completed a Service Delivery Review, which will shape efforts to reduce complexity and strengthen partnerships between Veterans Affairs and National Defence.

Note: this is the government's own description, not an independent assessment.